4 days and counting no Fibre

I have been logging calls since Thursday 16 November for afrihost to fix my Wi-Fi. Our fibre connection has been down since. I logged so many calls and was promised that i would be contacted but never was. Poor call centre completely. They clearly do not have any interest in solving clients quierires. The call centre manager today , Sheldon, was extremely obnoxious and made excuses for his poor team performance instead on working on a solution. I wonder how this business is run? Shocking and appalled.