33 days w/o service

I have a contract for 4mps uncapped ADSL with Afrihost. Just before Christmas, precisely 18 Dec. I stopped receiving this service or any Internet at all. <br> <br> Between then and now I have called and written Afrihost severally (at least 10 emails) and each time I am told the problem is with Telkom, they have logged a complaint with Telkom and I should contact them again after 48 hours if the service is not restored. <br> <br> I have repeated asked the customer service consultants to speak with a supervisor without success. This is really so frustrating. I spent the whole holiday season without internet and till date, yet I am still bring billed for no-service.