3 years of Paying for Afrihost Fiber was a big mistake

Due to an emergency I have had to move out of a flat I was renting. I had 48 hours to move, however, I was moving in the same building into another flat.

I reached out to Afrihost and I explained my dilemma. I requested suspension or a pause of the services until I can install a line in my new flat. They declined. They insisted that I have to do a cancelation, but I still have to pay for the service for the next month. I explained that I would not have access to the service, so it does not make sense for me to pay for the service.

The lady reiterated that I still have to pay. Luck for me there debit order had not gone off for the next payment, and lucky for me I have multiple bank accounts. So I transferred all of the money from the account they normally debit into another account. and now they are busy sending email about the suspension of my account LOL!

The worst part, this is not the first time Afrihost has done this to me. I had a sim only deal 2 years ago. My router that had the sim card was ****** and I tried to block the services and tried to apply for a new sim card. Instead they charged me for the service and the person who stole the router used the data. Afrihost is in a very competitive space, since I game online I prefer fiber as I have found it more reliable. But, there is always Rain when companies don't value there client!