3 weeks without internet!

Since the 21st of December 2015 we had an intermittent internet line, we notified Afrihost and nothing was done. On the 5th of January 2016 we had NO internet, again we notified Afrihost of our problem. Up to date we have NO internet, Afrihost are fully aware of the situation as we have sent over 40 help sms's and called the call center almost everyday, with no luck. Its been 3 weeks without internet!! They also refuse to give our money back because the fault reference ticket is still open! All we have received were empty promises of managers and super visors that will phone us back.... I am still waiting. What a **** ISP!