3 weeks to active fibre line, and still nothing

We have been trying to get out Fibre line activated for over 3 weeks week now. It is a Metro Fibre line, and feedback from Metro Fibre is that the line is being held by another ISP.

As such, we supp**** a proof of address over 2 weeks ago, to show that we now live at the address, as were told it should take 48hrs to resolve.

we have continuously emailed across the 3 weeks of trying to get this issue resolved, and have been calling your support line since Monday. Our line is still not active, and we have seen little movement in identifying what the problem is, and when it will be resolved.

My partner works from home, and this is compromising his ability to work.

This is shocking service, and you have shown little-to-no urgency in trying to help us.

We have multiple references for this case - GNO-***6 FDY-***9