MvdH
Mauritz van den Heever
1 reviews | Active since May 2012
12 Feb 2015, 15:21
3 weeks and no ADSL repair
My ADSL line has been down for three weeks. What does it take to get someone out to fix it? The service here has been terrible and as consumers, we are being driven to having to complain online, in order to get a service that should be there to begin with. You guys should be ashamed of yourselves. Wining ISP of the year infers that you should be able to deal with service related issues.
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Afrihost.com's replyOfficial
12 Feb 2015, 15:42Hello Mauritz_ZA,
We apologise for the problems you have had with your DSL line.
As you may know, all DSL infrastructure is owned by Telkom. Any problems on that infrastructure has tot be addressed by Telkom. We see that the last update from Telkom was that a tech was appointed but no ETA was given as there is a high workload in your area.
We have asked our team to follow up and give you the latest feedback from Telkom.
Regards
The Afrihost Team
We apologise for the problems you have had with your DSL line.
As you may know, all DSL infrastructure is owned by Telkom. Any problems on that infrastructure has tot be addressed by Telkom. We see that the last update from Telkom was that a tech was appointed but no ETA was given as there is a high workload in your area.
We have asked our team to follow up and give you the latest feedback from Telkom.
Regards
The Afrihost Team
Afrihost.com's reply12 Feb 2015, 15:42
Official
Hello Mauritz_ZA,
We apologise for the problems you have had with your DSL line.
As you may know, all DSL infrastructure is owned by Telkom. Any problems on that infrastructure has tot be addressed by Telkom. We see that the last update from Telkom was that a tech was appointed but no ETA was given as there is a high workload in your area.
We have asked our team to follow up and give you the latest feedback from Telkom.
Regards
The Afrihost Team
We apologise for the problems you have had with your DSL line.
As you may know, all DSL infrastructure is owned by Telkom. Any problems on that infrastructure has tot be addressed by Telkom. We see that the last update from Telkom was that a tech was appointed but no ETA was given as there is a high workload in your area.
We have asked our team to follow up and give you the latest feedback from Telkom.
Regards
The Afrihost Team