3 months+ support ticket, little to no feedback!

On 10 November 2015, I logged a support ticket with Afrihost regarding my Mobile data that intermittently 'drops' its connection regardless of my location.<br> <br> Support never gets back to me ( I always have to ask what the status is) and this is still going on.<br> I was told to fill out a coverage query form to help assist but nothing has come from this...<br> <br> I do understand that MTN is the provider but I am an Afrihost client, NOT MTN's and even if I want to handle this and go directly to MTN, I am not allowed because I am not the MTN client.<br> <br> When I pay for a service monthly, I do not want to hear that it is up to MTN to fix it, I expect MY service provider to follow up with MTN and keep me up to date.<br> <br> I have sent countless emails, had telephonic conversations etc but to no avail. This is wasting so much of my time and I am also paying for a service where lot's of my data basically gets rendered null and void as downloads fail, batch uploads time out etc.<br> <br> I have a capped account which I am happy with and the Mobile deals are good, but I expect to get what I pay for and at this stage I am very frustrated and have to say that this honestly is the worst service I have ever received.<br> <br> Niel