2 weeks of nothing, Sincerely Afrihost

After nearly two years of having Afrihost as my service provider I have had a very decent experience. Suddenly when it time for me to move and I cancel my account I am faced with the slowest and worst service I have ever been forced to experience. My connectivity was scheduled to have been disable December 1st (I even have the notification from them confirming that), but for "reasons" my network was cut off and my router suddenly stopped working since November 1st. Seriously?! That's just ridiculous. Then they have the audacity to waste nearly two weeks of my time claiming that "everything is fine on our side. Have you tried rebooting and resetting?" Not only have i tried that but you are the fourth person I have been in contact with and this is the 12th time I am doing this troubleshooting. Why do you not have travelling technicians that can come to your customers homes and physically help??

2 weeks of no connectivity!! I would love for you to experience that and let me know how efficient and product your work life becomes!!!