2 Weeks and Still No Resolution

I feel like I have gotten nothing from Afrihost but generic, pre-trained answers and 2 weeks down the line, I am left with no other option but to try and sort out my own issues, as they have not attempted to make sure Vumatel sorts out my validations. As per my conversation with Vumatel, nothing has been done in regards to escalating my order validation so that I can get connected until today, when I phoned them myself. If Afrihost is supposedly my main point of contact, and they deal with Vumatel, they have clearly not done their jobs. "We are waiting for feedback" after 2 weeks is NO LONGER an acceptable answer to me, not when I can get the information from Vumatel within 10 minutes, just to find out that nothing has been done, because no one aside from myself has put any kind of effort into ensuring that Vumatel sorts out the issue so that my line can be activated. Extremely disappointed in your apparent lack of ensuring your customers stay happy and informed.