2 support tickets raised - NO response

I raised 2 support tickets for the same issue, one via email (FAN-***8) on Monday evening at approximately 17:00 and another on Tuesday morning (ORE-***0) at approximately 11:00am.<br> By 17:00 on Tuesday I still had heard NOTHING back from your support so I had to call the support desk.<br> This is surely unacceptable? What is the SLA that you apply to your support calls - if you have one?<br> <br> I used to support Afrihost. Now I'm having my doubts that Afrihost is able to handle their current client base.<br>