1st Level Support/Call Centre can just as well close down = of no use at all.

1st Level Support/Call Centre can just as well close down - of absolutely no help via CustomerZone / Call Back (waiting for 3 days now), Email / WhatsApp. Extremely frustrating. Getting no response - just wasting my time trying to get a solution - they do not understand the problem! I have a full record of my issue and how I tried all of the 4 channels mentioned for 3 days to get help... I'm still where I were before I started. I'll be trying to send the report to Gian Vorster.