1Mbps speeds with Afrihost Fixed Wireless packages since I received the package a week ago. Refusing to cancel my sub without penalty fee.

I took out a package just over a week ago and since I got the package I've never got LTE speeds. Most of the time its 1Mbps and a lot of the times it drops to 0Mpbs. I've called Afrihost 5 times already and have been extremely patient with them so that they could try and resolve the issue. I've also called Cell C to try and resolve the issue but they all keep saying the same thing, that I need to move the router around the house, take out the sim and wait for 5mins then put the router back on. The location the router is at is the location I used to apply for the package. I'm a software engineer so you can only imagine how frustrating it must be to listen to these steps over and over again when I've made sure that I've eliminated all possible reasons for the slow speeds. The problem is obvious and it's that Cell C's network is heavily congested. It's shocking that Afrihost doesn't care at all that their clients will receive a horrible experience and that they continue to sell packages through Cell C. I really wish I had learnt about this before taking out the package.

After trying everything Afrihost has asked me to do I've officially had enough. I can't pay for such a horrible service while other companies offer a far better service. Afrihost is now refusing to cancel my contract without me paying R999 to cancel it and I reported the problem from the 1st day I received it. I've been extremely reluctant to cancel the contract and gave them ample time to resolve the issue as I really would of liked to stay with Afrihost as I've used them in the past for my ADSL lines but this isn't fair at all.