17 years of awesome service: MY BIG TOE

Fibre (FTTH) order in 2 August 2017. (Note its a free standing house, not a complex. Details provided on online FTTH order form) Today is October 20 and still waiting (Apparently, per Afrihost, Metrofibre did not receive the details of my order: Where's the awesome service in that) However: Aug 10, 2017: "please note that Metrofibre are currently still laying the fibre in your complex, once this has been completed you will be scheduled for an installation" (So they did receive the order: What AWESOME service?) Aug 10, 2017, email to a Dylan of Afrihost "Please be advised that the client is not based in a complex or estate it is a standalone house." (What awesome Service? Afrihost cannot read its own ordering system and collate the correct details) Oct 20: "please note that Metrofibre are currently still laying the fibre in your complex, once this has been completed you will be scheduled for an installation" Oct 20: Call customer care line: On hold, call cut off. Bless Afrihost they call back and apologise for call being cut and reconnect me (Nice one AWESOME) HOWEVER, I am now at the back of the queue. Waiting time 28 mins (Not awesome at all) Oct 20: Call reception ask for a "manager": Get Damon. He will investigate and revert. True to his word he does (Nice one Damon) However I am no better off, nor any wiser as to whether or when I will receive any FTTH, and by the way, the email from metrofibre "was sent in error" The long and short is that Afrihost has some good people who are working and trying to provide a good service, but the company itself seems to be dysfunctional and really not worthy of an accolade of providing AWESOME SERVICE. Their people are extremely limited in what they can do to provide a client with a response that the client can say to himself or herself - "They have my problem under control and are working hard to get it resolved, and you know what, they are going to make up for the frustration". Sadly that is not the case: So Gian if you are a real person, please stop telling us what a great company you are: YOU ARE NOT! Your people are, and you should be ashamed at what tools you provide them to resolve customer complaints