11 Days of Failure, No Technician, No Accountability, Invisible Ghost Service

11 Days of Failure, No Technician, No Accountability

Afrihost has given us 11 days of intermittent internet and zero accountability. Despite countless calls, messages, and reassurances that the issue was “escalated,” absolutely nothing has been resolved.

I spent over six hours doing Afrihost’s job for them — resetting devices, taking photos, and following technical instructions that should be handled by a trained technician. We were even told to reset the wrong device, which Vumatel later confirmed was mishandled by Afrihost.

The most shocking part? Afrihost repeatedly promised a technician would come out, yet no technician ever arrived — because no ticket was ever created. Not once. For nearly two weeks.

This failure has had real consequences: • We a disgruntled Airbnb guest due to no connectivity. • I lost valuable work hours while troubleshooting. • We continued paying for a service that simply did not exist.

Afrihost’s tagline is “Pure Internet Joy,” but what they delivered was pure frustration: no service, no follow-up, and no meaningful support. What we experienced is a ghost service — invisible, unreliable, and totally unacceptable.

After 11 days of empty promises and no resolution, we have decided to move to another provider. I am posting this so others know exactly what level of support to expect.