10-Year Client – Account Suspended After Payment & No Proper Reinstatement

I’ve been an Afrihost client for around 10 years.

On 1 January 2026, one of our payments did not go through. I picked this up and made payment on 2 January 2026, after which our account showed as restored and in good standing.

On 7 January 2026, a client contacted us to say their website was showing “suspended”. When we checked, we discovered that all of our domains and client sites had been suspended, despite the fact that payment had already been made and the account reflected as active.

From my perspective, it appears Afrihost does not have a proper process in place to fully reactivate services once payment is received. The debit order failure was resolved promptly on my side, but a week later our services were still impacted – and we only found out because a client complained.

After being loyal to Afrihost for a decade, I expected: - Proactive service restoration once payment was made - Better communication and verification that everything was running normally again

Instead, they were quick to take the money but didn’t ensure that our services continued without disruption. This has affected our business and our clients, and as a result we will be moving our hosting away from Afrihost.