1 star — and that's only because zero isn't an option.

I contacted Afrihost on Friday, 3 April to report intermittent disconnections that required me to manually restart my router and ONT every time. The following day, Saturday 4 April, a Frogfoot technician came out, ran some tests, and left me with the assurance that Afrihost simply needed to reconnect my line and everything would be sorted. That was nearly a week ago. I still do not have a working internet connection. Since then, I have phoned multiple times and logged numerous tickets through the WhatsApp support line — a support line staffed by agents who are, frankly, completely out of their depth. Getting through to anyone with actual technical knowledge is impossible. And once a ticket is logged? You are met with absolute silence. No updates, no follow-ups, nothing — unless you chase them down and beg for information. This is not support. This is a company that takes your money, breaks your service, and then leaves you in the dark hoping you'll eventually give up. If you are shopping around for an ISP, I urge you — do not choose Afrihost. I genuinely cannot fathom how they have accumulated the awards they claim to have won. Whatever standard they were held to then, they are clearly not meeting it now.