1 MONTH WITHOUT ACCESS TO WEBSITE MANAGEMENT TOOLS

I have many sites with Afrihost and as a result I am responsible to 3rd parties to deliver services via the ISP. I have a long relationship with Afrihost and I've promoted them in the past....BUT they let me down by refusing for a full month to address a control panel access issue - which is resulting in me losing a client!

Afrihost uses an interface called Clientzone that feeds the Site Manager and Email Manager into Control Panel.

I have been unable to access CONROL PANEL on one particular site for over a month!!!! The clients now wish to abandon Afrihost and me on account of the persistence of the problem!!!

As stated, I have many sites ALL of which have full functionality and are working 100% - the problem is therefore with the particular site in question and needs to be fixed on Afrihost's end.

I logged a call that went nowhere and had to log another call to address the issue afresh - Afrihost responded saying they are clearing the firewall and then proceed to INSIST that my internet connection is the problem, that my IP address is the problem, that my firewall is the problem. Logged in with Anydesk and still failed to resolve the issue. I logged in from multiple devices which also failed. I have indulged all their suggestions which took up a lot of my time - that's where it stayed!

Afrihost just dropped the issue...WHAAAAT?

As stated, I have many sites ALL being managed from my PC, IP address and Internet connection at any given time and presently - with ZERO hassles

Afrihost needs to ensure that I have access to Conrol panel and its functionality to manage my site which I am billed for and pay - end of story It's been a month Afrihost - TIME TO SORT IT OUT!