1.5 Months no connection. Support doesn't care.

I've been sitting without an internet connection at my office for about one and a half months now. I've phoned about 7 or 8 times (average 20 minutes hold time) and every time I speak to a new consultant surprised to hear something is wrong which means nobody there is tracking progress on the line fault. I get promised every time that they are sending an \emergency technician"right away and I sit and wait like an idiot. I've opened support tickets on their \""industry-leading client zone\"" and minimum waiting time for a response is more than a week (what a joke). I got a reply to a ticket yesterday and the consultant wrote \""we see your line is up and running and you are connected\"". My router wasn't even plugged in so that test was impossible... Embarrassing... I responded voicing my concerns. No reply. In two previous calls I was promised a consultant would phone me back momentarily after checking out the situation. Never happened. Afrihost has gone from hero to zero within a matter of months so I assume Gian (the CEO) is on a boating holiday somewhere. Hopefully his wizard support technicians weren't the ones prepping the boat or it will sink swiftly just like his company will."""