0 Service from Afrihost, not even a support staff that can help with my claim

Today I was told that the reason my 100mb fibre line is downloading at 12kb/s is due to throttling / network usage. First time I was told this after struggling with it for over a year. So going and trying to upgrade my package, my card has expired so I need to add a new card to my account. I have now tried to add a card to my account about 5 or 6 times. Every time it authenticates on the mobile banking for the R1 Afrihost needs to validate the card. Then I get logged out of Client zone, then I log in - and my card has not been added to my account. I am unable to try and upgrade, I am unable to get hold of anyone that can help past "Restart your router".

They don't respond to tickets, cant call them, can't get through. I sat on the whatsapp channel for about 30 min waiting for someone just to join. Then saying my issue they pointed out my package is old and needs to be upgraded, then saying that I can't add a card I get a "Sorry can't help" message from the guys.

Seriously? Over a year I have been battling and no one has managed to solve the problem, battle to get hold of anyone at Afrihost, can barely even open emails.