Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Adt Security is described by customers as a provider under severe strain across every service theme. Recurring accounts describe unanswered calls and dropped lines in Customer Service & Communication (1.3), unprocessed cancellations and debits on closed accounts in Contracts, Billing & Cancellations (0.8), and alarms or panic buttons failing during break-ins in Emergency Response & Recovery (1.1). Isolated praise for individual responders exists, but customers frame it as the exception.
Top Strengths:
- •Customer Service & Communication: The strongest theme only by comparison. Customers occasionally name individuals such as Nadine Noach, Cameron Simpson and Alicia who restored confidence, and some sales consultants are praised, yet most describe dropped calls, unanswered emails and broken callback promises.
Replied to 97% of negative reviews
Reply time on negative reviews: 41h 25m
TrustIndex
2.3
Ranking
#3
in Home & Business Security
Reply Time
41h 15m
NPS Score
-90
Recommended: Unlikely
Replied to 97% of negative reviews
Reply time on negative reviews: 41h 25m
Nov '25 - Oct '26
Frequently Asked Questions About Adt Security
What do customers say about Adt Security?
Based on recent customer reviews, Adt Security is described by customers as a provider under severe strain across every service theme. Recurring accounts describe unanswered calls and dropped lines in Customer Service & Communication (1.3), unprocessed cancellations and debits on closed accounts in Contracts, Billing & Cancellations (0.8), and alarms or panic buttons failing during break-ins in Emergency Response & Recovery (1.1). Isolated praise for individual responders exists, but customers frame it as the exception.
What is Adt Security's biggest strength?
Adt Security's biggest strength, according to Hellopeter's AI analysis, is Customer Service & Communication. The strongest theme only by comparison. Customers occasionally name individuals such as Nadine Noach, Cameron Simpson and Alicia who restored confidence, and some sales consultants are praised, yet most describe dropped calls, unanswered emails and broken callback promises.
What are the most common complaints about Adt Security?
The most common complaint about Adt Security, based on Hellopeter's AI analysis of recent customer reviews, is Installation, Equipment & Technology. Customers repeatedly report alarms triggering unprompted at night, batteries dying during load reduction, CCTV footage unavailable after theft, apps requiring paid technician visits, and technicians who miss booked appointment slots without any notification.
How does Adt Security compare to other Home & Business Security companies?
Adt Security scores 1 out of 5 on Hellopeter's AI analysis of service quality in Home & Business Security, compared to the Home & Business Security industry average of 2.1. Their strongest theme is Customer Service (1.3); their weakest is Billing & Contracts (0.8). The top AI-rated Home & Business Security business on Hellopeter is HelpMe (4.4). How is the AI Score calculated? →
Is Adt Security trustworthy?
Adt Security has a TrustIndex of 2.3 out of 10 on Hellopeter, based on 250 reviews in the last 12 months. They reply to 97% of negative reviews, typically within 41 hours 25 min. Hellopeter has tracked Adt Security across 5,521 total reviews. How is the TrustIndex calculated? →
Recent reviews (250)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Nov 2022
ADT are ******* and their services is pathetic.
I canceled my ADT contract, they are still debitting my ***. Beware of these people and check your bank *** if you canceled your contract with them. I even sent an *** to them to cancel my contract and I'm still getting debited.
1 reviews | Active since Nov 2022
ADT are ******* and their services is pathetic.
I canceled my ADT contract, they are still debitting my ***. Beware of these people and check your bank *** if you canceled your contract with them. I even sent an *** to them to cancel my contract and I'm still getting debited.
1 reviews | Active since Dec 2025
POOR SERVICE DELIVERY- WASTE OF MONEY AND EFFORT
My premium is more than the system that was/is installed. Their agents have been saying they are gonna come and fix it. It's been months of me paying extra for nothing, all their agents are good at is asking for an address when I raise this with them. It's funny how they won't even refund my money all these months, since I have been actively trying to fix this issue with them. Also, the number for Coastal does not even go through, which means I am paying money to a company that can not even be reached telephonically. WHAT A WASTE OF MONEY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
1 reviews | Active since Dec 2025
POOR SERVICE DELIVERY- WASTE OF MONEY AND EFFORT
My premium is more than the system that was/is installed. Their agents have been saying they are gonna come and fix it. It's been months of me paying extra for nothing, all their agents are good at is asking for an address when I raise this with them. It's funny how they won't even refund my money all these months, since I have been actively trying to fix this issue with them. Also, the number for Coastal does not even go through, which means I am paying money to a company that can not even be reached telephonically. WHAT A WASTE OF MONEY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
1 reviews | Active since Mar 2025
Poor customer service, fees increasing everyday year
I've received an email from Adt that my account is owing R698, I have replied on that email, asking for clarification on that amount, to this day none of the consultants ever called, I tried to call the customer care and I was told to contact my relationship manager, who holds my account, so the whole Adt staff members are not trained to do the job? I dont recomment Adt to anyone, i was called by someone by the name of Hardy Germishuys, the guy is very rude, and he told me am not the only client he's calling. Poor clients service. ADT is increasing their fees every year, no I cant
1 reviews | Active since Mar 2025
Poor customer service, fees increasing everyday year
I've received an email from Adt that my account is owing R698, I have replied on that email, asking for clarification on that amount, to this day none of the consultants ever called, I tried to call the customer care and I was told to contact my relationship manager, who holds my account, so the whole Adt staff members are not trained to do the job? I dont recomment Adt to anyone, i was called by someone by the name of Hardy Germishuys, the guy is very rude, and he told me am not the only client he's calling. Poor clients service. ADT is increasing their fees every year, no I cant
1 reviews | Active since Mar 2009
Paying for an non existing service
We have been with ADT for the past 10 years. We actually pay an arm and a leg, and we don't really make use of armed response or alarms going off unnecessarily. Half an hour ago, our alarm went off for no reason, and we struggled to disarm the alarm. We checked our property, and everything is in place. The problem is that we are still waiting for a call from ADT. Why do we pay for this service if we do not get a response?
1 reviews | Active since Mar 2009
Paying for an non existing service
We have been with ADT for the past 10 years. We actually pay an arm and a leg, and we don't really make use of armed response or alarms going off unnecessarily. Half an hour ago, our alarm went off for no reason, and we struggled to disarm the alarm. We checked our property, and everything is in place. The problem is that we are still waiting for a call from ADT. Why do we pay for this service if we do not get a response?
1 reviews | Active since Jul 2018
They don't care about their customers
ADT is the security provider to my previous employer, after 100s of calls where I kept on telling them I've left their employment and spoken to management, they still ignore the fact that I'm no longer a contact person. This is a major breach of trust and security and ADT just couldn't care less
1 reviews | Active since Jul 2018
They don't care about their customers
ADT is the security provider to my previous employer, after 100s of calls where I kept on telling them I've left their employment and spoken to management, they still ignore the fact that I'm no longer a contact person. This is a major breach of trust and security and ADT just couldn't care less
1 reviews | Active since Jun 2015
Empty promises
Adt took my debit order despite me canceling my contract. I complained on hello Peter and they called the same day saying they would reverse it. I'm still waiting for my money back over a month later.
1 reviews | Active since Oct 2026
ADT driver registration number *** VERY RUDE , ABRUPTLY AND WITH ALOT OF ATTITUDE DOESNT EVEN APOLOGIES After bumping into
ADT driver registration number *** VERY RUDE , ABRUPTLY AND WITH ALOT OF ATTITUDE DOESNT EVEN APOLOGIES
1 reviews | Active since Oct 2026
ADT driver registration number *** VERY RUDE , ABRUPTLY AND WITH ALOT OF ATTITUDE DOESNT EVEN APOLOGIES After bumping into
ADT driver registration number *** VERY RUDE , ABRUPTLY AND WITH ALOT OF ATTITUDE DOESNT EVEN APOLOGIES
1 reviews | Active since Dec 2025
Debit order amount
We had agreed on R350 installment but they are debit R522 from my account. When I call them regarding the matter they transfer me to Anna who does not pick up. I reversed the debit order and they have now handed over my debt without resolving the issue of R522.
1 reviews | Active since Dec 2025
Debit order amount
We had agreed on R350 installment but they are debit R522 from my account. When I call them regarding the matter they transfer me to Anna who does not pick up. I reversed the debit order and they have now handed over my debt without resolving the issue of R522.