Action Ford Krugersdorp
Unclaimed Business
|1|3 Reviews (last 12 months)|This business does not respond to reviews
Action Ford Krugersdorp
Unclaimed Business
|1
3 Reviews (last 12 months)
Does not respond to reviews
Review Distribution
1|3 Reviews
Oct '25 - Sep '26
Recent reviews (3)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceRN
Ronelle N
1 reviews | Active since Dec 2013
3 Aug 2026, 14:59
I wish I could give ZERO stars!
I am extremely disappointed with the service I have received from Ford Krugersdorp. My vehicle was serviced by Ford Krugersdorp on 25 June. When I collected it that same day, we immediately noticed that the engine had developed a miss that was not present before the service. I returned the vehicle to the dealership the very same day so that they could investigate the problem. After their inspection, I was informed that there was an issue with the third cylinder head, which had to be sent to their engineering department for further investigation. That process took several weeks. Once the cylinder head was returned from engineering, I was assured on two separate occasions that my vehicle would be ready for collection. Both promises came and went. I have now been told that they are still waiting for gaskets. My question is simple: if the cylinder head was away at the engineering department for weeks, why were the required gaskets not ordered during that time? This seems like basic planning and could have prevented yet another unnecessary delay. Today is 3 August, and my vehicle is still not repaired. It has now been almost six weeks since I returned it after the service, and I am no closer to getting it back than I was at the beginning. Throughout this process I have experienced repeated delays, broken promises and poor communication. Every time I am told the vehicle will be ready, there is another excuse. I understand that unexpected mechanical faults can occur, and I appreciate that some repairs take time. However, what I cannot accept is the apparent lack of urgency, poor planning and repeated failure to manage customer expectations. I entrusted my vehicle to Ford Krugersdorp expecting professional service. Instead, I have been left without my vehicle for almost six weeks after what should have been a routine service, with little confidence that the matter is being handled efficiently. I sincerely hope management investigates how this situation has been handled and takes steps to improve both communication and planning so that no other customer has to experience the same level of frustration.
Helpful (0)
|Replies (0)RN
Ronelle N
1 reviews | Active since Dec 2013
3 Aug 2026, 14:59
I wish I could give ZERO stars!
I am extremely disappointed with the service I have received from Ford Krugersdorp. My vehicle was serviced by Ford Krugersdorp on 25 June. When I collected it that same day, we immediately noticed that the engine had developed a miss that was not present before the service. I returned the vehicle to the dealership the very same day so that they could investigate the problem. After their inspection, I was informed that there was an issue with the third cylinder head, which had to be sent to their engineering department for further investigation. That process took several weeks. Once the cylinder head was returned from engineering, I was assured on two separate occasions that my vehicle would be ready for collection. Both promises came and went. I have now been told that they are still waiting for gaskets. My question is simple: if the cylinder head was away at the engineering department for weeks, why were the required gaskets not ordered during that time? This seems like basic planning and could have prevented yet another unnecessary delay. Today is 3 August, and my vehicle is still not repaired. It has now been almost six weeks since I returned it after the service, and I am no closer to getting it back than I was at the beginning. Throughout this process I have experienced repeated delays, broken promises and poor communication. Every time I am told the vehicle will be ready, there is another excuse. I understand that unexpected mechanical faults can occur, and I appreciate that some repairs take time. However, what I cannot accept is the apparent lack of urgency, poor planning and repeated failure to manage customer expectations. I entrusted my vehicle to Ford Krugersdorp expecting professional service. Instead, I have been left without my vehicle for almost six weeks after what should have been a routine service, with little confidence that the matter is being handled efficiently. I sincerely hope management investigates how this situation has been handled and takes steps to improve both communication and planning so that no other customer has to experience the same level of frustration.
0
Replies (0)MW
Magdalena W
1 reviews | Active since Jan 2015
16 Apr 2026, 08:22
No feedback - no service - no trust Action Ford Krugersdorp
Client – JR Webster - Vehicle – Ford EcoSport 1.5 TDCi ambient The cambelt of the above vehicle broke. The vehicle has been at Action Ford since the 20th of March 2026. I am not receiving feedback from Kgotso, so I have escalated the matter to Jaco. Since yesterday, I have not been getting feedback from either. M-Sure is waiting for documents to proceed with the claim. I need this matter to be resolved this week. I want a courtesy car, as we are paying R4,000 p/w to rent a vehicle and need to use the Bolt service from Randfontein to Lanseria twice a week.
Helpful (0)
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Magdalena W
1 reviews | Active since Jan 2015
16 Apr 2026, 08:22
No feedback - no service - no trust Action Ford Krugersdorp
Client – JR Webster - Vehicle – Ford EcoSport 1.5 TDCi ambient The cambelt of the above vehicle broke. The vehicle has been at Action Ford since the 20th of March 2026. I am not receiving feedback from Kgotso, so I have escalated the matter to Jaco. Since yesterday, I have not been getting feedback from either. M-Sure is waiting for documents to proceed with the claim. I need this matter to be resolved this week. I want a courtesy car, as we are paying R4,000 p/w to rent a vehicle and need to use the Bolt service from Randfontein to Lanseria twice a week.
0
Replies (0)OM
Olebogeng M
1 reviews | Active since Feb 2023
15 Jan 2026, 07:56
Worst by far
Worst After sale experience by Stan Thinane We bought a vehicle this past this December from Stan . His reluctance in assisting us should have been the first red flag but we gave him benefit of the doubt. We have taken delivery of the car but to date no title deed of the car has been delivered even the spare key as promised. We constantly have to keep calling him and he will promise to revert back to no avail... This is causing unnecessary stress on us because how do we prove that the car belong to us now.!!
Helpful (0)
|Replies (0)OM
Olebogeng M
1 reviews | Active since Feb 2023
15 Jan 2026, 07:56
Worst by far
Worst After sale experience by Stan Thinane We bought a vehicle this past this December from Stan . His reluctance in assisting us should have been the first red flag but we gave him benefit of the doubt. We have taken delivery of the car but to date no title deed of the car has been delivered even the spare key as promised. We constantly have to keep calling him and he will promise to revert back to no avail... This is causing unnecessary stress on us because how do we prove that the car belong to us now.!!
0
Replies (0)