Accelerit
Claimed Business
|1|42 Reviews (last 12 months)|This business does not respond to reviews
Accelerit
Claimed Business
|1
42 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Accelerit is described by clients as an unreliable fibre and connectivity provider with severe service delivery gaps. Customers report outages lasting days or weeks, throttled line speeds well below purchased packages, and installations, migrations or line releases that never materialise. The strongest frustration centres on support: call centre numbers ringing unanswered, tickets and emails left open, WhatsApp messages ignored, and supervisors or managers unavailable. Many also raise billing grievances, including debits for suspended or cancelled services, unexplained upgrades, refused SLA credits and outstanding refunds.
Performance(last 12 months):
Trustindex Rating
1.6NPS Score
-100Unlikely
TrustIndex
1.6
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|42 Reviews
Oct '25 - Sep '26
Recent reviews (42)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceMM
Mandisa M
1 reviews | Active since Dec 2018
15 Sept 2026, 11:21
Worst Customer Service: Cancellations
Worst customer service ever!! I sent my one month calendar notice on the 28th Aug amd was told that the effective date is Sept 2026. Now why would I pay for another month when I gave sufficient notice on cancellation? Worst part when you follow up to ask for clarification NO ONE responds,even after a follow up email. The worst customer service and support you will get. To reduce frustration opt for another SP. We getting ********** while they are quick to invoice. I despise everything about this SP
Helpful (0)
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Mandisa M
1 reviews | Active since Dec 2018
15 Sept 2026, 11:21
Worst Customer Service: Cancellations
Worst customer service ever!! I sent my one month calendar notice on the 28th Aug amd was told that the effective date is Sept 2026. Now why would I pay for another month when I gave sufficient notice on cancellation? Worst part when you follow up to ask for clarification NO ONE responds,even after a follow up email. The worst customer service and support you will get. To reduce frustration opt for another SP. We getting ********** while they are quick to invoice. I despise everything about this SP
0
Replies (0)MC
Milton C
1 reviews | Active since May 2016
3 Sept 2026, 18:28
Terrible customer service
After-hours support is practically non-existent, and even during business hours, good luck getting hold of anyone for technical assistance. After this experience, I’ll be cancelling my contract soon.
Helpful (0)
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Milton C
1 reviews | Active since May 2016
3 Sept 2026, 18:28
Terrible customer service
After-hours support is practically non-existent, and even during business hours, good luck getting hold of anyone for technical assistance. After this experience, I’ll be cancelling my contract soon.
0
Replies (0)SM
Siwe M
1 reviews | Active since Mar 2020
22 Aug 2026, 15:30
Line upgrade without consent
This company keeps de*****ing me, my fibre line keeps being upgraded without my consent, this happened in 2025 and again now in 2026, Unfortunately for me I have been paying without checking my invoice. However today I wanted to understand the increase in payment and realised that my line was UPGRADED WITHOUT MY CONSENT as of March 2026... Can this be fixed please!!!!
Helpful (0)
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Siwe M
1 reviews | Active since Mar 2020
22 Aug 2026, 15:30
Line upgrade without consent
This company keeps de*****ing me, my fibre line keeps being upgraded without my consent, this happened in 2025 and again now in 2026, Unfortunately for me I have been paying without checking my invoice. However today I wanted to understand the increase in payment and realised that my line was UPGRADED WITHOUT MY CONSENT as of March 2026... Can this be fixed please!!!!
0
Replies (0)DT
Dino T
1 reviews | Active since Sept 2020
12 Aug 2026, 18:57
Biggest ******
Wow. I don't even know where to begin. Is this company an actual legit company? I can't get through to any agent when calling the number. When logging tickets online I don't get a response at all. All my tickets are still open. No one responds to my emails. I would love to know where the employees are. I am going to take this as far as possible. I currently don't have WiFi whereas I've paid for the month. I tried to cancel my service and asked them to provide me with proof but all they are doing is continuing to bill me. Again I don't even have WiFi anymore. They are big ****** and I want to bring this to light. I can't be the only one suffering like this.
Helpful (0)
|Replies (0)DT
Dino T
1 reviews | Active since Sept 2020
12 Aug 2026, 18:57
Biggest ******
Wow. I don't even know where to begin. Is this company an actual legit company? I can't get through to any agent when calling the number. When logging tickets online I don't get a response at all. All my tickets are still open. No one responds to my emails. I would love to know where the employees are. I am going to take this as far as possible. I currently don't have WiFi whereas I've paid for the month. I tried to cancel my service and asked them to provide me with proof but all they are doing is continuing to bill me. Again I don't even have WiFi anymore. They are big ****** and I want to bring this to light. I can't be the only one suffering like this.
0
Replies (0)RN
Ronelle N
1 reviews | Active since Aug 2026
7 Aug 2026, 18:28
Does anyone even care??
10 July - request logged with the maintenance team for a re-installation due to poor connectivity. Existing installation is not optimal. 17 July - request approved. Radio silence thereafter. No feedback. No responses to numerous emails. No contact via telephone either - call centre number just rings. 5 August - Call center agent shares feedback that the maintenance manager has personally confirmed that the installation would be done Friday, 7 August, between 09h00 - 11h00. 7 August - no tecnician, no installation, no update. Absolutely pathetic and disgusting 'customer service'.
Helpful (0)
|Replies (0)RN
Ronelle N
1 reviews | Active since Aug 2026
7 Aug 2026, 18:28
Does anyone even care??
10 July - request logged with the maintenance team for a re-installation due to poor connectivity. Existing installation is not optimal. 17 July - request approved. Radio silence thereafter. No feedback. No responses to numerous emails. No contact via telephone either - call centre number just rings. 5 August - Call center agent shares feedback that the maintenance manager has personally confirmed that the installation would be done Friday, 7 August, between 09h00 - 11h00. 7 August - no tecnician, no installation, no update. Absolutely pathetic and disgusting 'customer service'.
0
Replies (0)MD
Marseille D
1 reviews | Active since Jul 2026
3 Aug 2026, 15:04
Cape Townian don’t consider their services,it’s the worse internet you would go off. It’s has a load shedding era
We’re back to square one. The debit order has gone off as scheduled, yet once again the internet signal has decided to disappear. Your managers, Limi and Paslia, have been completely unhelpful throughout this process. It’s extremely disappointing that you’re based in Johannesburg, market your services in Cape Town, yet fail to provide a consistent and reliable connection while claiming issues were resolved within your SLA. Why is it so difficult to provide a stable service? Many of us rely on this connection for work, and these repeated outages are unacceptable. It feels like you’re taking customers’ money without delivering the level of service you’ve promised. On top of that, my experience with your call centre has been frustrating, with inconsistent information and promises that were never fulfilled. Instead of asking customers to keep reaching out, please focus on providing the reliable fibre service you’re advertising and ensure your support team communicates honestly and effectively.
Helpful (0)
|Replies (0)MD
Marseille D
1 reviews | Active since Jul 2026
3 Aug 2026, 15:04
Cape Townian don’t consider their services,it’s the worse internet you would go off. It’s has a load shedding era
We’re back to square one. The debit order has gone off as scheduled, yet once again the internet signal has decided to disappear. Your managers, Limi and Paslia, have been completely unhelpful throughout this process. It’s extremely disappointing that you’re based in Johannesburg, market your services in Cape Town, yet fail to provide a consistent and reliable connection while claiming issues were resolved within your SLA. Why is it so difficult to provide a stable service? Many of us rely on this connection for work, and these repeated outages are unacceptable. It feels like you’re taking customers’ money without delivering the level of service you’ve promised. On top of that, my experience with your call centre has been frustrating, with inconsistent information and promises that were never fulfilled. Instead of asking customers to keep reaching out, please focus on providing the reliable fibre service you’re advertising and ensure your support team communicates honestly and effectively.
0
Replies (0)CJ
Cornele J
1 reviews | Active since Jan 2017
24 Jul 2026, 17:47
Horrible service
(O*) Horrible, cant describe the frustration. But clearly it does not matter. This month's payment will not be done until I have network again, not like i have anything to pay for now anyways. But yeah its all a joke. All this b******t stories of a technician is on site working on the problem, promise we will call, you taking people for a fool. Worst service ever. And if you get a responds on your review they always unflderstand the frustration and they want to help. No clearly not. Get my network working please. Don't get upset when people get frustrated.
Helpful (0)
|Replies (0)CJ
Cornele J
1 reviews | Active since Jan 2017
24 Jul 2026, 17:47
Horrible service
(O*) Horrible, cant describe the frustration. But clearly it does not matter. This month's payment will not be done until I have network again, not like i have anything to pay for now anyways. But yeah its all a joke. All this b******t stories of a technician is on site working on the problem, promise we will call, you taking people for a fool. Worst service ever. And if you get a responds on your review they always unflderstand the frustration and they want to help. No clearly not. Get my network working please. Don't get upset when people get frustrated.
0
Replies (0)mP
mia P
1 reviews | Active since Jul 2026
23 Jul 2026, 08:15
losers
Horrible internet, goes off almost every single day and sometimes multiple times a day. They also do not care when they finally get you off hold on the phone. But they're "not liable" for their own problems apparently. Could have no data, getting ****** at home "Oh call the police!", oh I can't because i no internet access 24/5.
Helpful (0)
|Replies (0)mP
mia P
1 reviews | Active since Jul 2026
23 Jul 2026, 08:15
losers
Horrible internet, goes off almost every single day and sometimes multiple times a day. They also do not care when they finally get you off hold on the phone. But they're "not liable" for their own problems apparently. Could have no data, getting ****** at home "Oh call the police!", oh I can't because i no internet access 24/5.
0
Replies (0)