UTTER INCOMPETENCE

UTTERLY DISGRACEFUL ....

Absolute Hosting couldn't hold off a DDOS attack, so decided to move their data centre.

They tell customers to contact them to obtain the new IP address for DNS records, but they don't bother to respond (the ticket is 'closed' without a response).

Then they go ahead with the move, resulting in a loss of services - no email for days now and no explanation or resolution.

Then I open another ticket and they send me a new IP address AFTER the move.

What's so difficult about running two data centres for a few days, giving customers a chance to sort the mess that they've created???

THIS IS COMPLETELY UNNECESSARY.