JS
James S
1 reviews | Active since Sept 2021
25 Jul 2023, 08:35
Bad Attitudes and No Care for Customer Service
Absolutely the worst hosting.
Their staff team is very rude to customers over support tickets. Their policies change without letting customers know. There is always an excuse before they help you.
They are quick to invoice you for services, but refuse to cancel services when requested to do so.
They blocked me from logging any further tickets, leaving me with no way to contact them, and even told me to take my business elsewhere. This attitude to business is not acceptable.
Helpful (0)
Replies (3)0
Replies (3)
Absolute Hosting's replyOfficial
25 Jul 2023, 08:47James, your previous review was removed for violation of the Hello Peter's terms and conditions and for POPI violation, and we'll submit another complaint against this review after responding.
We've gone through all of your tickets and cannot find one instance where we rude, rather the opposite despite you refusing to accept what we had told you and you labelling us as *****.
You tried to downgrade a VPS server which failed, and after we explained to you in detail why its technically not possible (something that is an industry standard) you refused to accept. We provided you with copies of the errors that were generated by our automated systems and again you refused to accept this.
Our billing systems are automated and we bill every client on the 23rd of every month, so your comment about being quick to invoice is subjective, and you're deliberately trying to do harm.
Lastly, we blocked your from interacting with support as we unable to provide you with the answers that you wanted to hear.
We wish you the best of luck with your new hosting provider James, hopefully they can provide you with what you need..
We've gone through all of your tickets and cannot find one instance where we rude, rather the opposite despite you refusing to accept what we had told you and you labelling us as *****.
You tried to downgrade a VPS server which failed, and after we explained to you in detail why its technically not possible (something that is an industry standard) you refused to accept. We provided you with copies of the errors that were generated by our automated systems and again you refused to accept this.
Our billing systems are automated and we bill every client on the 23rd of every month, so your comment about being quick to invoice is subjective, and you're deliberately trying to do harm.
Lastly, we blocked your from interacting with support as we unable to provide you with the answers that you wanted to hear.
We wish you the best of luck with your new hosting provider James, hopefully they can provide you with what you need..
Absolute Hosting's reply25 Jul 2023, 08:47
Official
James, your previous review was removed for violation of the Hello Peter's terms and conditions and for POPI violation, and we'll submit another complaint against this review after responding.
We've gone through all of your tickets and cannot find one instance where we rude, rather the opposite despite you refusing to accept what we had told you and you labelling us as *****.
You tried to downgrade a VPS server which failed, and after we explained to you in detail why its technically not possible (something that is an industry standard) you refused to accept. We provided you with copies of the errors that were generated by our automated systems and again you refused to accept this.
Our billing systems are automated and we bill every client on the 23rd of every month, so your comment about being quick to invoice is subjective, and you're deliberately trying to do harm.
Lastly, we blocked your from interacting with support as we unable to provide you with the answers that you wanted to hear.
We wish you the best of luck with your new hosting provider James, hopefully they can provide you with what you need..
We've gone through all of your tickets and cannot find one instance where we rude, rather the opposite despite you refusing to accept what we had told you and you labelling us as *****.
You tried to downgrade a VPS server which failed, and after we explained to you in detail why its technically not possible (something that is an industry standard) you refused to accept. We provided you with copies of the errors that were generated by our automated systems and again you refused to accept this.
Our billing systems are automated and we bill every client on the 23rd of every month, so your comment about being quick to invoice is subjective, and you're deliberately trying to do harm.
Lastly, we blocked your from interacting with support as we unable to provide you with the answers that you wanted to hear.
We wish you the best of luck with your new hosting provider James, hopefully they can provide you with what you need..
JS
James S's updateReviewer Update
25 Jul 2023, 09:13I have since corrected the review, I had listed the surnames of the team members I delt with. There was nothing wrong with the content of the review.
Trying to do harm? Funny that other reviewers also complain about the same bad attitudes, not only me.
You could previously downgrade a VPS for me, of which I PROVIDED PROOF to you that it was done, you all of a sudden could no longer do it.
You have deleted my account as well as the tickets associated to it, so I am unable to access the proof and quote your bad attitudes. To just get my account closed was an issue to your team despite logging a ticket that your system automatically blocked, Kyle told me to log a ticket, I had just told him that TICKETS are being closed automatically.
Both Jade and Kyle gave me the same bad attitude and no care for customer service. Is telling me to move my domains elsewhere good service to you?
The same with cancellations, I had previously cancelled a VPS with immediate effect, and I was credited for the remaining period. All of a sudden, next time, this was not possible and I would have to wait until the end of the month.
On ticket number 544811 you were able to refund me, but on ticket 861441 you were all of a sudden not able to assist anymore.
By the way, you can keep reporting my reviews, unfortunately it is true and other reviews will always remain there, people have the same issue with your team's bad attitude so maybe rather work on it rather than denying it.
If you feel that I am incorrect here, please send me the tickets so that I can quote them here and show your future customers this attitude that you think is non existent.
Trying to do harm? Funny that other reviewers also complain about the same bad attitudes, not only me.
You could previously downgrade a VPS for me, of which I PROVIDED PROOF to you that it was done, you all of a sudden could no longer do it.
You have deleted my account as well as the tickets associated to it, so I am unable to access the proof and quote your bad attitudes. To just get my account closed was an issue to your team despite logging a ticket that your system automatically blocked, Kyle told me to log a ticket, I had just told him that TICKETS are being closed automatically.
Both Jade and Kyle gave me the same bad attitude and no care for customer service. Is telling me to move my domains elsewhere good service to you?
The same with cancellations, I had previously cancelled a VPS with immediate effect, and I was credited for the remaining period. All of a sudden, next time, this was not possible and I would have to wait until the end of the month.
On ticket number 544811 you were able to refund me, but on ticket 861441 you were all of a sudden not able to assist anymore.
By the way, you can keep reporting my reviews, unfortunately it is true and other reviews will always remain there, people have the same issue with your team's bad attitude so maybe rather work on it rather than denying it.
If you feel that I am incorrect here, please send me the tickets so that I can quote them here and show your future customers this attitude that you think is non existent.
JS
James S's update25 Jul 2023, 09:13
Reviewer Update
I have since corrected the review, I had listed the surnames of the team members I delt with. There was nothing wrong with the content of the review.
Trying to do harm? Funny that other reviewers also complain about the same bad attitudes, not only me.
You could previously downgrade a VPS for me, of which I PROVIDED PROOF to you that it was done, you all of a sudden could no longer do it.
You have deleted my account as well as the tickets associated to it, so I am unable to access the proof and quote your bad attitudes. To just get my account closed was an issue to your team despite logging a ticket that your system automatically blocked, Kyle told me to log a ticket, I had just told him that TICKETS are being closed automatically.
Both Jade and Kyle gave me the same bad attitude and no care for customer service. Is telling me to move my domains elsewhere good service to you?
The same with cancellations, I had previously cancelled a VPS with immediate effect, and I was credited for the remaining period. All of a sudden, next time, this was not possible and I would have to wait until the end of the month.
On ticket number 544811 you were able to refund me, but on ticket 861441 you were all of a sudden not able to assist anymore.
By the way, you can keep reporting my reviews, unfortunately it is true and other reviews will always remain there, people have the same issue with your team's bad attitude so maybe rather work on it rather than denying it.
If you feel that I am incorrect here, please send me the tickets so that I can quote them here and show your future customers this attitude that you think is non existent.
Trying to do harm? Funny that other reviewers also complain about the same bad attitudes, not only me.
You could previously downgrade a VPS for me, of which I PROVIDED PROOF to you that it was done, you all of a sudden could no longer do it.
You have deleted my account as well as the tickets associated to it, so I am unable to access the proof and quote your bad attitudes. To just get my account closed was an issue to your team despite logging a ticket that your system automatically blocked, Kyle told me to log a ticket, I had just told him that TICKETS are being closed automatically.
Both Jade and Kyle gave me the same bad attitude and no care for customer service. Is telling me to move my domains elsewhere good service to you?
The same with cancellations, I had previously cancelled a VPS with immediate effect, and I was credited for the remaining period. All of a sudden, next time, this was not possible and I would have to wait until the end of the month.
On ticket number 544811 you were able to refund me, but on ticket 861441 you were all of a sudden not able to assist anymore.
By the way, you can keep reporting my reviews, unfortunately it is true and other reviews will always remain there, people have the same issue with your team's bad attitude so maybe rather work on it rather than denying it.
If you feel that I am incorrect here, please send me the tickets so that I can quote them here and show your future customers this attitude that you think is non existent.
JS
James S's updateReviewer Update
25 Jul 2023, 09:25Also, why only take on me, reply to me and report me? Why do you not respond to your other customers that have complaints as well?
Seems like you are the one trying to do harm here and attacking me personally for bringing out the poor business practices your business follows.
Seems like you are the one trying to do harm here and attacking me personally for bringing out the poor business practices your business follows.
JS
James S's update25 Jul 2023, 09:25
Reviewer Update
Also, why only take on me, reply to me and report me? Why do you not respond to your other customers that have complaints as well?
Seems like you are the one trying to do harm here and attacking me personally for bringing out the poor business practices your business follows.
Seems like you are the one trying to do harm here and attacking me personally for bringing out the poor business practices your business follows.