BM
Bogadi M
1 reviews | Active since Oct 2012
02 Dec 2024, 10:04
Vumatel/Britelink free re-installation
A guy called me last week Wednesday to tell me that Vuma my line is not stable and a maintenance needs to be done. He called me again this morning and 2 guys came to work on the Vumatel cables. I have been calling Britelink to confirm if this is indeed the case but calls never go through. The 2 gentlemen who came to my house are apparently Lucky & Thuso. Please confirm if this is indeed the case especially because I have never had any issues with my internet connection. Also, why can customers not get hold of your company on the landline? I had to resort writing on HelloPeter to check the legitimacy of the re-installation? The guys told me there was no charge to this and I sure hope that I will 1) not be charged any extra fees 2) not experience any issues with my line.
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Replies (4)0
Replies (4)
BritelinkMCT's replyOfficial
02 Dec 2024, 10:21Hi Bogadi
Thank you for reaching out.
We will investigate this and get back to you.
Thanks
Thank you for reaching out.
We will investigate this and get back to you.
Thanks
BritelinkMCT's reply02 Dec 2024, 10:21
Official
Hi Bogadi
Thank you for reaching out.
We will investigate this and get back to you.
Thanks
Thank you for reaching out.
We will investigate this and get back to you.
Thanks
BritelinkMCT's replyOfficial
02 Dec 2024, 15:37Hi Bogadi
We tried to contact you regarding this matter but were unable to reach you.
Upon investigation, we found that our team was dispatched to address high losses on your line, which can often result in slow internet speeds. They successfully resolved the issue by reducing the losses.I’d like to reassure you that no cost will be charged to you for this work, as we understand that this was your primary concern.
We sincerely apologise for any misunderstanding regarding this and appreciate your patience.
Kind Regards
The BritelinkMCT Team
We tried to contact you regarding this matter but were unable to reach you.
Upon investigation, we found that our team was dispatched to address high losses on your line, which can often result in slow internet speeds. They successfully resolved the issue by reducing the losses.I’d like to reassure you that no cost will be charged to you for this work, as we understand that this was your primary concern.
We sincerely apologise for any misunderstanding regarding this and appreciate your patience.
Kind Regards
The BritelinkMCT Team
BritelinkMCT's reply02 Dec 2024, 15:37
Official
Hi Bogadi
We tried to contact you regarding this matter but were unable to reach you.
Upon investigation, we found that our team was dispatched to address high losses on your line, which can often result in slow internet speeds. They successfully resolved the issue by reducing the losses.I’d like to reassure you that no cost will be charged to you for this work, as we understand that this was your primary concern.
We sincerely apologise for any misunderstanding regarding this and appreciate your patience.
Kind Regards
The BritelinkMCT Team
We tried to contact you regarding this matter but were unable to reach you.
Upon investigation, we found that our team was dispatched to address high losses on your line, which can often result in slow internet speeds. They successfully resolved the issue by reducing the losses.I’d like to reassure you that no cost will be charged to you for this work, as we understand that this was your primary concern.
We sincerely apologise for any misunderstanding regarding this and appreciate your patience.
Kind Regards
The BritelinkMCT Team
BM
Bogadi M's updateReviewer Update
04 Dec 2024, 13:16This was not only concern I had. I asked if I will not experience any issues with my line and no one responded to that. Lo & behold , my internet line went down a day after this **** happened and once again there is no way to contact the offices. Just as i thought, Webafrica confirmed that no issues were detected on my line prior to your technicians coming to my premises. It's been 2 days without internet and my family is hugely being inconvenienced by this. Someone needs to sort this out ASAP because even emails are not being answered. This is the only platform I need to get hold of you and it's really damn annoying to deal with this **** of a company called Britelink MCT
BM
Bogadi M's update04 Dec 2024, 13:16
Reviewer Update
This was not only concern I had. I asked if I will not experience any issues with my line and no one responded to that. Lo & behold , my internet line went down a day after this **** happened and once again there is no way to contact the offices. Just as i thought, Webafrica confirmed that no issues were detected on my line prior to your technicians coming to my premises. It's been 2 days without internet and my family is hugely being inconvenienced by this. Someone needs to sort this out ASAP because even emails are not being answered. This is the only platform I need to get hold of you and it's really damn annoying to deal with this **** of a company called Britelink MCT
BritelinkMCT's replyOfficial
04 Dec 2024, 14:02Good day Bogadi,
We truly apologise for any inconvenience caused.
Our Service Delivery Manager will be in contact with you shortly to assist with this.
Kind Regards,
The BritelinkMCT Team
We truly apologise for any inconvenience caused.
Our Service Delivery Manager will be in contact with you shortly to assist with this.
Kind Regards,
The BritelinkMCT Team
BritelinkMCT's reply04 Dec 2024, 14:02
Official
Good day Bogadi,
We truly apologise for any inconvenience caused.
Our Service Delivery Manager will be in contact with you shortly to assist with this.
Kind Regards,
The BritelinkMCT Team
We truly apologise for any inconvenience caused.
Our Service Delivery Manager will be in contact with you shortly to assist with this.
Kind Regards,
The BritelinkMCT Team