1 reviews | Active since May 2017

08 Jul 2024, 08:27

Vumatel Reach Horror

Horrific is an understatement. The team honestly doesn't not care about Vumatel reach Customers.

I am a local reseller in my community and we are a reseller telecoms business trying to assist with sales and support.

Its unfortunately sad to see people pay and not get activated same time. We waited 2 days for one installation and 6 hours for another setup.

When calling the provider all the extensions go to voicemail and the call Centre agents always transfer the calls to a dead extension.

The managers according to the workforce are always sick or on leave

0
Replies (2)
BritelinkMCT
BritelinkMCT's reply08 Jul 2024, 16:07
Official
Good day Ethan

We sincerely apologize for the inconvenience. We are currently investigating this issue further and will contact you as soon as possible with an update.

Thank you for your patience.The BritelinkMCT Team
's update22 Jul 2024, 11:07
Reviewer Update
I would like to thanks Vumatel for reaching out to me, my issue was addressed with effective communication and excellent rapport!