1 reviews | Active since Jan 2022
Vumatel and BritelinkMCT horrible servoce
Brite link and Vuma tell service is awful. Had issues on the 2nd and slept with horrible internet. Woke up to missed calls at 7.30am from Britelink wanting to book a visit. Responded to them at 10am and they only responded back on whatapp an 1h30 min later, talk about prompt responses 😒.
Later discussed they needed my address that was at 13.00pm and I forwarded the info and now when I follow up at 15.00pm they advised they can only come out tomorrow. Had I kept quiet, I would still be in the dark about where I stood. Wasted a total 4 hours due to lack for responding and lack off communication where I could have been made aware that no technicians would be available and I could have attended to other things but no I have been stuck in the house to receive a technician upon arrival.
VUMA, PLEASE OUTSOURCE BETTER SUBCONTRACTORS. Not everyone wants the work they get or care to be serious about their job
Thank you for bringing this matter to our attention, and we sincerely apologise for the inconvenience and frustration caused.
We are pleased to confirm that your line is now fully operational. However, we understand that the experience has fallen short of your expectations. Your feedback is invaluable in helping us identify areas for improvement, and we deeply appreciate your patience as we work to enhance our processes.
Kind regards,
The BritelinkMCT Team
Thank you for bringing this matter to our attention, and we sincerely apologise for the inconvenience and frustration caused.
We are pleased to confirm that your line is now fully operational. However, we understand that the experience has fallen short of your expectations. Your feedback is invaluable in helping us identify areas for improvement, and we deeply appreciate your patience as we work to enhance our processes.
Kind regards,
The BritelinkMCT Team