Very poor service

Hi my name is phefani mabizela I have requested to subscribe to your network via vumatel consultant (Zanele), I made the payment on the 2 October 2021 and was told it takes 2 to 5 working days for pple to come for installation, Saturday the 9/10/21 the guys came and said the pole was too far and can't install the cable from that far and the request for a pole to be inserted by my house because it was the opposite house from me and that made sense I understood, 11/10/21 they came to insert the pole after I had phoned the office to make an enquiry and I spoke to a lady named (Lesego) that was rude kept telling me she can't find me on the system I had to repeat my details over and over again, then eventually the guys came to install the wifi and they were done around 13:00,the guys (Xolani) who were supposed to activate the pole said the is no network in my area since Thursday and they busy checking other poles will Come back to activate my wifi, Ever since nobody came back or called this thing is not working and now it's really frustrating hence this morning 12/10/21 I called the office again and spoke to (Elizabeth) who listened to my story and told me to hold on she's finding out what's the problem and while holding she hang up the phone then I tried to call back and this time (Lesego) answered the phone I asked to speak to (Elizabeth) because she was helping me when (lesego) told she responded by saying what do I want now then i answered to say tell her Im still waiting for a response, she then came to the phone and told me she transferred the call to (Caroline) and told me to hold again and I told her to either give me Caroline's direct number or ask her to call me, even now I'm still waiting for Caroline to call me and when I try calling the office no one is answering my calls,18/10/21 I called their office no help they kept on telling me to hold for the manager, at this point I'm very frustrated and angry I'm being sent from pillar to post and I feel like it's going to be month end and I again have to pay for something I have not used how fair is that