AH
Annemarie H
1 reviews | Active since Jun 2025
06 Jun 2025, 11:29
VERY BAD SERVICE AND NO ONE TO REACH
This is clear that you dont look at your ranking and work to a better way !!! I e-mailed you yesterday, no peep from you after my subject clearly say i will give you a bad review if you dont answer me, Why ? Well not one of your JHB nr work, i have tried to contact you several times. The Contract Company has received NO PO to come and do the infrastructure, approval was done in April already !!! Looking at the bad reviews this seem to be a loosing battel with your guys cause you have no intention of fixing your issues !! Very Sad that we have to rely on you ! Vuma will also here from Me this is such a inconvenience for the public to know that you dont deserve a table in the telecommunication world ... CLEARLY ! VERY BAD SERVICE AND NO ONE TO REACH
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Replies (4)0
Replies (4)
BritelinkMCT's replyOfficial
06 Jun 2025, 11:44Hello Annemarie,
Thank you for taking the time to share your feedback, and we sincerely apologize for the frustration and inconvenience you've experienced.
We understand how critical timely communication and service delivery are, especially when infrastructure delays directly impact your connectivity. We are truly sorry that you haven’t received a response to your email or been able to reach our Johannesburg numbers. This is not the level of service we aim to provide.
Regarding the PO for the infrastructure installation, we’d like to investigate this urgently. Could you please send us your contact details and reference number to ***, so we can escalate this matter and provide a proper resolution?
Warm regards
BritelinkMCT's reply06 Jun 2025, 11:44
Official
Hello Annemarie,
Thank you for taking the time to share your feedback, and we sincerely apologize for the frustration and inconvenience you've experienced.
We understand how critical timely communication and service delivery are, especially when infrastructure delays directly impact your connectivity. We are truly sorry that you haven’t received a response to your email or been able to reach our Johannesburg numbers. This is not the level of service we aim to provide.
Regarding the PO for the infrastructure installation, we’d like to investigate this urgently. Could you please send us your contact details and reference number to ***, so we can escalate this matter and provide a proper resolution?
Warm regards
AH
Annemarie H's updateReviewer Update
10 Jun 2025, 12:57You phoned me once, and i dont get further feedback !!! I need a solution or some feedback on the way forward
AH
Annemarie H's update10 Jun 2025, 12:57
Reviewer Update
You phoned me once, and i dont get further feedback !!! I need a solution or some feedback on the way forward
BritelinkMCT's replyOfficial
11 Jun 2025, 09:47 We recognize your difficulties and sincerely appreciate your comments. We sincerely apologize for not getting in touch with you more for updates. We have discussed the issues internally with our partners and have taken your concerns seriously. In order to prioritize the urgency of your build, we have additionally escalated the issue.
We are currently awaiting final approval to move forward, which should come by the end of this week. We will get in touch with you directly and proceed right away as soon as we receive the all-clear.
We appreciate your ongoing understanding and patience and again we sincerely apologize.
We are currently awaiting final approval to move forward, which should come by the end of this week. We will get in touch with you directly and proceed right away as soon as we receive the all-clear.
We appreciate your ongoing understanding and patience and again we sincerely apologize.
BritelinkMCT's reply11 Jun 2025, 09:47
Official
We recognize your difficulties and sincerely appreciate your comments. We sincerely apologize for not getting in touch with you more for updates. We have discussed the issues internally with our partners and have taken your concerns seriously. In order to prioritize the urgency of your build, we have additionally escalated the issue.
We are currently awaiting final approval to move forward, which should come by the end of this week. We will get in touch with you directly and proceed right away as soon as we receive the all-clear.
We appreciate your ongoing understanding and patience and again we sincerely apologize.
We are currently awaiting final approval to move forward, which should come by the end of this week. We will get in touch with you directly and proceed right away as soon as we receive the all-clear.
We appreciate your ongoing understanding and patience and again we sincerely apologize.
AH
Annemarie H's updateReviewer Update
24 Jun 2025, 14:33Hi, since this is the new CS Portal, can we have some feedback since your last reply to me ? This is now again two weeks later and final approval should have been received since the ETA was a week and a half back ?
AH
Annemarie H's update24 Jun 2025, 14:33
Reviewer Update
Hi, since this is the new CS Portal, can we have some feedback since your last reply to me ? This is now again two weeks later and final approval should have been received since the ETA was a week and a half back ?