Useless Fibre network and installation

I signed up with Vumatel for the uncapped fibre deal, only to find out that the consultant did not advise me that, with installation only 30metres of cabling is free, and I wanted the router to be installed in my flatlet. My installation was scheduled for 8:30, and the technician rocks up 2 hours later, stating that I have to pay R700 extra for the extra cabling to the flatlet, so he did advise me that he could install in the main building and I will still get coverage in the flatlet and I then would not have to pay for the extra cabling. Before coming to an agreement he jumps in his vehicle and leaves with no paper work and no installation etc, I contact numerous parties regarding this matter, and I'm constantly told that I need to pay for the extra cabling, after me saying that I want to router installed in the main building so I do no Incure costs which I was not told about. Till today I have no solution and a way forward. Britelink / Vumatel / Home connect you guys suck. I would never recommend anyone to you guys.