They don't like reimbursing money.

What a waste of time the company is, first they say I need an extra 10 meters of conduit and that I must pay first before they send a technician out which fine coz it took me 5 minutes to pay them after which a technician was sent out and I was told that they can't do the installation and I understand why, but it's been a week since I've heard from them on reimbursing my money that I paid in 5 minutes. And Altus Brand is so useless the guys doesn't even reply to emails nor does the rest of the team. Can I please have my money back.