Still waiting for Vumatel Vodacom installation 2 weeks now

I am still waiting for my Fibre to be installed. On the 29th July your dispatcher made a blunder and dispatched a technician from Port Elizabeth Eastern Cape to come install the Fibre for me and I am in Jabavu Soweto Gauteng. I then called Vodacom and escalated the matter and ever since I am still yet to receive installation or a call from your company to make arrangements. I need this fibre for work purposes and this is really inconveniencing me. Over 2 weeks waiting for assistance and I even sent an e-mail to your schedulers and info email addresses. This is too much and unacceptable. My id ***.