Slow service, no communication

Item: BritelinkMCT
Rating: 1
Author: Mike D

5 days waiting for the maintenance department to get an object number for my fibre line so I can actually get online and work... It's an absolute disgrace! At least the scheduling agent has been patient and helpful - that's the only thing giving these guys a star here...

Helpful (0)

Replies (4)

BritelinkMCT's replyOfficial

26 Jan 2023, 13:23

Good afternoon Mr. Donze

We truly apologise for the inconvenience caused.

The matter has been escalated to upper-management, and we will try our best to get the issue sorted as soon as possible.

Thank you

BritelinkMCT's reply26 Jan 2023, 13:23

Official

Mike D's updateReviewer Update

26 Jan 2023, 13:49

That's great, but I need a solid date and time that this can be resolved - I work from home, so this is impacting my business.

Mike D's update26 Jan 2023, 13:49

Reviewer Update

That's great, but I need a solid date and time that this can be resolved - I work from home, so this is impacting my business.

Mike D's updateReviewer Update

26 Jan 2023, 14:58

Doing well today lads - 40 minutes on the phone and no answer... How is it possible to be this bad at your job and still get paid?

Mike D's update26 Jan 2023, 14:58

Reviewer Update

Doing well today lads - 40 minutes on the phone and no answer... How is it possible to be this bad at your job and still get paid?

BritelinkMCT's replyOfficial

26 Jan 2023, 15:23

Hi Mr. Donze

We have been informed that you have been contacted, and that technicians will be on site today.

BritelinkMCT's reply26 Jan 2023, 15:23

Official

Hi Mr. Donze

We have been informed that you have been contacted, and that technicians will be on site today.