Possibly the worst Fibre Box Installers to deal with

To be fair and give credit where it is due, the best part of the interaction with them was their setting up of the appointment, options were given and they were on time. Thereafter, things went downhill. What went wrong.

They arrived without a *****driver so they had to go out and buy one. The Fibre unit wasn't actually plugged in when they left. They didn't leave the site, making sure the line was operational and activated (their primary purpose) When emailing the coordinator (Karabo Patience Matseseni), for information on the activation his only reply was . "Please contact your ISP for a password. ", then he refused to answer 3 emails when for a request for information on the installation.

Given that the line is an apartment block, no passwords are FSAN and serial numbers. Britelink should know this. There is a complete disconnect between Vumatel and Britelink, Vumatel could have easily go the FSAN Number and Serial Number from Britelink, but this fundamental piece of the installation did not happen.