Poor Service with No Updates or Support

I am writing to express my frustration regarding the incomplete fibre installation at my residence, which was initially carried out on Friday morning, 6th September 2024.

Despite numerous calls to both my ISP (Mweb) and Vuma to resolve the activation issue, I have now been informed that the installation is incomplete. I have attempted to contact Britelink MCT using the provided contact numbers, but each call goes directly to voicemail. Leaving voicemails has not yielded any feedback or assistance, which has been incredibly frustrating.

I would appreciate it if you could promptly arrange an appointment to complete the installation. I have already paid in full for a service that is currently non-functional, and the lack of communication from all involved parties is extremely disappointing.

Please provide me with a timeline for when I can expect the necessary steps to be taken to finalize the installation and have the service fully operational.

I look forward to your prompt response.