Pathetic installation service

I have a Fibre installed and I recommended that my cousin orders. My cousin ordered last week Monday and the money was deducted. We were promised a call to confirm the installation date. Later on in the week, we received an email confirming that they will be installing on Friday (public holiday). Calling into their pathetic call centre, we were sent from pillar to post regarding their installation promise. That failed, and we waited for Tuesday. We received a call and they confirm that there was a problem with the order selection. Apparently Elizabeth fumbled the order and selected activation assist. We clarified that we want installing assistance so a query was logged. This morning, I called in and a Sinokuhle was assisting me. When requesting to speak to a supervisor or anyone in a managerial position, the agent blatantly refused to assist me. She said I should wait 24/48 hours. At who's expense if I may ask? If I do not get a call or assistance in the next 24 hours, the company will regret coming across such a client because I know my rights, as a paying customer, I have a right to be infuriated. I called in again today and asked for assistance. I was told that the matter has been handed over to the instalation company and they will call to confirm when they are coming.

Today I called again after not receiving a call from the so called service provider. Christina, an agent that as assisting me via the WhatsApp service confirmed that I will get a call latest before 5pm. Christina further confirmed that ticket number SA640212 was logged to the service provider on Tuesday. The turnaround time given by these agents I've spoken to is 24/48 hoirs but it has taken more than that to get a lousy call to confirm an installation date. The agents who are assisting me keep on apologizing on behalf of Britelink yet there is not a productive answer or way forward. Is this how you handle business, exploiting the less fortunate??? Is this how things are conducted in this company? How long does one need to wait for service delivery? Why should the client be held liable for the incompetence and negligence of the service provider? When asking these agents either via call or on WhatsApp to please get me their superior, they fail me dismally. I just got of another text from an agent Mathapelo who managed to provide me with a supervisor's name, Palesa Mollo. I am impatiently waiting for communication from that superior for them to tell me why is it that still, we are receiving apologies on behalf of the service provider with no actual service being delivered.

If the router is not installed by tomorrow, kindly send my money back and I will go and seek help from professionals who can deliver an actual service. I cannot be spending extra whereas I have paid for an instalation but still...nothing has been done. I am livid, beyond infuriated, I am literally ready to bite somebody's head off.