TB
T B
1 reviews | Active since Aug 2022
12 Feb 2025, 17:20
Pathetic Customer Service.
Its been almost a month ago and I'm still waiting for a Senior Management person to call me this after sending a few emails as well, relating to a complaint.The apology they give in their responses is merely lip service.I will NEVER use this company again or recommend them.
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BritelinkMCT's replyOfficial
13 Feb 2025, 09:34Good day Trevor,
We understand your concerns regarding the rates and sincerely apologise that you have not yet received a call from a manager. As previously advised, the pricing is set by the Fibre Network Operator (FNO) and remains standard across all clients to ensure fairness and transparency. BritelinkMCT has followed the required processes, providing all necessary documentation and accurate quotations based on the FNO’s pricing structure, which was signed in agreement after your installation.
While we acknowledge your concerns, the charges app**** are consistent with all clients and do not qualify for a refund. However, I have escalated your request again, and a senior manager will be in touch with you as soon as possible.
We appreciate your patience and understanding.
Best regards,
The BritelinkMCT Team
The BritelinkMCT Team
BritelinkMCT's reply13 Feb 2025, 09:34
Official
Good day Trevor,
We understand your concerns regarding the rates and sincerely apologise that you have not yet received a call from a manager. As previously advised, the pricing is set by the Fibre Network Operator (FNO) and remains standard across all clients to ensure fairness and transparency. BritelinkMCT has followed the required processes, providing all necessary documentation and accurate quotations based on the FNO’s pricing structure, which was signed in agreement after your installation.
While we acknowledge your concerns, the charges app**** are consistent with all clients and do not qualify for a refund. However, I have escalated your request again, and a senior manager will be in touch with you as soon as possible.
We appreciate your patience and understanding.
Best regards,
The BritelinkMCT Team
The BritelinkMCT Team