Paid no service received

Pathetic service still waiting for my fibre to be installed up to now since Tuesday no reply on email nor can one get hold of this **** company via telephone the last person I spoke to was Hlayisani Maluleke who is no longer responding to my mails .I paid for a ****en service it's not a donation or favor so pls can one not be **** to and empty promises be made and when you follow up no feedback this is bull**** and I'm taking a step further as I'm not the only one having issues with this company