Nothing Brite about this link

Britelink MCT-These people don't care about customers. App**** for fibre through Vumatel on facebook and this was the ISP allocated to me that was supposed to install as per Sipho an gent who called me now MIA. After holding for almost an hr on monday to get an update on where their installers are, to date no feedback, no call back to reschedule or apologise for their inconvenience. I am the one following up and seeking resolution but they are chilled as if they are the customer and i owe them some service. I cancelled my order yesterday via phone and email and they told me they dnt have a reference number for my cancellation when i asked for one. I called *** again today and was advised its done. Now i am held hostage as my order is still not cancelled and this i learn from another ISP who is trying to help me get fibred. I dealt with Basetsana and Phumelele the lady who initiated all my problems and today told me its cancelled but **** again. These guys should be shut down. What they are doing is a crime. Holding customers accounts hostage and their bad service. Their customer line AVR, Is misleading, it prompts u to select an area to get allocated to the area agent but the next available agent still asks where u located so u can be routed to correct area agent. They should not be operational if they dnt want to service their customers. If getting started with them is such a horrible experience, i feel pity for clients who went ahead with their installation and service can only imagine the stress they have with their complaints or queries. Vumatel should cut their association with Britelink MCT as a 3rd party subsidiary, its messing up with their rep.