Motor Vehicle Accident

I am having a smil**** issue with someone else that wrote a review of being involved in a accident with one if the technicians. I have been involved in a motor vehicle accident with one of the technicians, i spoke to the fleet manager and am repeatedly getting no information or help each time. When i call the fleet manager directly or message them, they say that they will get back to me with the information that i need. They have already submitted the claim but i have not received any information on it. It has been 9 days passed with no update with information received. Each time all i get is a WhatsApp message in return saying i "i will give you update, let me follow up." It seems as if the fleet manager does not have any information for this situations. Please can i get someone to contact me that can assist me. Nobody answers the land line numbers, how do we contact anyone that is helpful at this branch? No response on the email address as well.