It seems the only way anything gets resolved is when one complains on Hello Peter.

Logged a fault on Wednesday regarding a break in my fibre, technicians came out on Friday morning who were lovely but could not solve the issue. I was told I was that I will receive a quote for the reinstallation and as soon as I pay I can book for the reinstallation. They left at 10am and at 2pm I started phoning about the quote, sent from pillar to post and calls being dropped. at 2:22pm I received the quote and by 2:35pm I had made payment and sent the proof of payment. I begged for the installation to take place this weekend as it is affecting my work/job. I tried calling Nicole and eventually got Susan who promised Nicole would phone me back... I am still waiting. I have left another message this morning and I have emailed Nicole in hopes to have this sorted as soon as possible. If I had not paid already I would have looked at changing companies as the service is shocking and seems the only way anything gets resolved is when one complains on Hello Peter.