inefficient

Bright Link and Fiberhoods / Vumatel arrived two weeks ago to install fiber to my home. We thought they did this as they installed a modem with lights on it. Someone else came to configure the box & we were told that it would be 8 hours and we would have internet access. It has been 2 weeks with no internet access. We have phoned every day. You have to hold on for over an hour in the automated queueing system. Every day they told a different story- they are coming (never to be seen), they worked on the pole, etc. Yesterday we finally get told the truth that they have got our address wrong, connected everything to the wrong pole. So no apology later & no plan of how they can asap put this right but mweb our service provider has already charged us for this fast non existent internet.