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Gabriela D

1 reviews | Active since Jan 2025

16 Jan 2025, 12:37

HORRIBLE CUSTOMER SERVICE

Horrible Service!!! A consultant confirmed installation with me for the 16th of January 2025 and the installation team never showed! I booked leave specifically to avail myself for this installation, I contacted the consultant and he does not reply to emails and his phone number does not work! I contacted Vumatel and was left on hold for 15 minutes before the call was ended, their WhatsApp service told me I need to wait 14 days for installation and it will be installed the 24th of January! I specifically availed myself for today for this and an installation date was confirmed!!! This is an absolutely horrible service!! Highly do not recommend rather try Telkom and pay more and know you are getting a proper service then getting treated like they are doing you a favour

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Replies (1)
BritelinkMCT
BritelinkMCT's reply16 Jan 2025, 14:16
Official
Good day Gabriela,

We sincerely apologise for any inconvenience caused and truly appreciate your patience and understanding.

This is to confirm that your installation has been rescheduled for this afternoon. Our team is fully committed to ensuring the process is handled smoothly and efficiently. Should you have any further questions or specific requirements, please don't hesitate to reach out.

Thank you,
The BritelinkMCT Team