Getting no where with Fibre installation.

4 weeks ago I app**** for fibre to the home through Afrihost which was approved and was sent to Fibrehoods for installation. I was told they would contact me to setup a date. After waiting for 3 weeks with no call or email from them I followed up and was provided with an update from Afrihost saying they would escalate it to Britelink for installation because it was handed over to them. Already I get a bad feeling as I was told it would be done by Fibrehoods now it gets passed to some provider I have never heard of, that does not have their own website and is almost near impossible to find a contact number for. Only a few days later (bringing us to today) I finally get a reply from a Keshnie at Britelink telling me "Kindly note that there is no distribution to your complex currently." when on the Afrihost, Fibrehoods, Vumatel and multiple other service providers websites it says my road is covered for fibre. I rep**** to the email asking how this is possible and sent a screenshot from the Fibrehoods website showing that I am covered, it has been over 2 hours now with no response. I sent another email asking for a response but still nothing. I called the number in her email signature and after waiting for about 20 mins for someone to answer the call I gave up and hung up.

So I want to know, will someone from Britelink ever contact me? Who will be doing the installation? And when? Because I have been waiting for long enough now, I am being ignored on email, I cant get through on the phone line so I am here hoping someone can give me answers. I dont know Britelink and do not trust now, if someone from Fibrehoods or Vumatel could contact me to setup a date and do this installation it would be awesome because 4 weeks ago it was urgent and now it is extremely urgent!