RI
Rebecca I
1 reviews | Active since Oct 2023
12 Nov 2024, 19:27
Free of charge Reinstallation
I here because the service this Britelinkmct gives is sucks. I have a line with vumatel for 5 years now and my installation was a poor one and I sign for it not knowing.
Bcse I'm not a technician after seeing how things was going I call in the manager Stephanie Tape sent a technician to investigate. He reported that the installation was not well done he even sent her video she called me promising me of a free of charge reinstallation.
However up to today nothing email her being so unprofessional not responding and today it's 2 days I have no connectivity as the sun damaged the line and they sending technician and ask me to pay . . .
They're very inconsiderable toward client very rude and my job is at stake here it has been two days I'm not working since I work from home.
Britelinkmct send your people tomorrow for reinstallation free of charge as you managed promised.
Agent very rude, manager unprofessional Vumatel should not have contract with such company this is ruining their reputation.
Nobody is answering me
Helpful (0)
Replies (7)0
Replies (7)
BritelinkMCT's replyOfficial
13 Nov 2024, 09:45 Good day Rebecca,
We truly apologise for the experience you have had with us thus far.
Our team will be in contact with you to resolve this issue.
Thank you
The BritelinkMCT Team
We truly apologise for the experience you have had with us thus far.
Our team will be in contact with you to resolve this issue.
Thank you
The BritelinkMCT Team
BritelinkMCT's reply13 Nov 2024, 09:45
Official
Good day Rebecca,
We truly apologise for the experience you have had with us thus far.
Our team will be in contact with you to resolve this issue.
Thank you
The BritelinkMCT Team
We truly apologise for the experience you have had with us thus far.
Our team will be in contact with you to resolve this issue.
Thank you
The BritelinkMCT Team
RI
Rebecca I's updateReviewer Update
13 Nov 2024, 09:58I need connectivity today it's has been 4 days now I have no money to pay for the reinstallation because Stephanie said it will be free of charge I need to work today at any cost.
RI
Rebecca I's update13 Nov 2024, 09:58
Reviewer Update
I need connectivity today it's has been 4 days now I have no money to pay for the reinstallation because Stephanie said it will be free of charge I need to work today at any cost.
BritelinkMCT's replyOfficial
13 Nov 2024, 10:19Good day Rebecca
Thank you for bringing your concerns to our attention. We apologise for the inconvenience caused by the installation issue and appreciate your patience as we work towards a resolution.
We understand your dissatisfaction with the installation completed over five years ago and the subsequent damage caused by external factors. While we strive to deliver high-quality installations, unforeseen circumstances, such as environmental factors (In your case sun exposure damaging the infrastructure), can sometimes affect the integrity of our work.
Upon reviewing your case, we noted that the original installation is now outside of our standard three-month warranty period. Typically, any reinstallation or repairs would incur a charge.
However, we provided you with a quote over a year ago and this year again to do your re-installation.
Our Service Delivery Manager will be in contact regarding this.
Thank youThe BritelinkMCT Team
Thank you for bringing your concerns to our attention. We apologise for the inconvenience caused by the installation issue and appreciate your patience as we work towards a resolution.
We understand your dissatisfaction with the installation completed over five years ago and the subsequent damage caused by external factors. While we strive to deliver high-quality installations, unforeseen circumstances, such as environmental factors (In your case sun exposure damaging the infrastructure), can sometimes affect the integrity of our work.
Upon reviewing your case, we noted that the original installation is now outside of our standard three-month warranty period. Typically, any reinstallation or repairs would incur a charge.
However, we provided you with a quote over a year ago and this year again to do your re-installation.
Our Service Delivery Manager will be in contact regarding this.
Thank youThe BritelinkMCT Team
BritelinkMCT's reply13 Nov 2024, 10:19
Official
Good day Rebecca
Thank you for bringing your concerns to our attention. We apologise for the inconvenience caused by the installation issue and appreciate your patience as we work towards a resolution.
We understand your dissatisfaction with the installation completed over five years ago and the subsequent damage caused by external factors. While we strive to deliver high-quality installations, unforeseen circumstances, such as environmental factors (In your case sun exposure damaging the infrastructure), can sometimes affect the integrity of our work.
Upon reviewing your case, we noted that the original installation is now outside of our standard three-month warranty period. Typically, any reinstallation or repairs would incur a charge.
However, we provided you with a quote over a year ago and this year again to do your re-installation.
Our Service Delivery Manager will be in contact regarding this.
Thank youThe BritelinkMCT Team
Thank you for bringing your concerns to our attention. We apologise for the inconvenience caused by the installation issue and appreciate your patience as we work towards a resolution.
We understand your dissatisfaction with the installation completed over five years ago and the subsequent damage caused by external factors. While we strive to deliver high-quality installations, unforeseen circumstances, such as environmental factors (In your case sun exposure damaging the infrastructure), can sometimes affect the integrity of our work.
Upon reviewing your case, we noted that the original installation is now outside of our standard three-month warranty period. Typically, any reinstallation or repairs would incur a charge.
However, we provided you with a quote over a year ago and this year again to do your re-installation.
Our Service Delivery Manager will be in contact regarding this.
Thank youThe BritelinkMCT Team
RI
Rebecca I's updateReviewer Update
13 Nov 2024, 10:21How long will wait I need to work today 4 days today without connectivity
Please can it be done today
Please can it be done today
RI
Rebecca I's update13 Nov 2024, 10:21
Reviewer Update
How long will wait I need to work today 4 days today without connectivity
Please can it be done today
Please can it be done today
RI
Rebecca I's updateReviewer Update
13 Nov 2024, 10:24Stephanie Tape told me that she will lift up because of the way it was made (poor installation) that why when Nicole emailed me with the quote I emmidiately told to ask Stephanie to call me as that not what she said to me. Which she did ensuring me she will do it free of charge
RI
Rebecca I's update13 Nov 2024, 10:24
Reviewer Update
Stephanie Tape told me that she will lift up because of the way it was made (poor installation) that why when Nicole emailed me with the quote I emmidiately told to ask Stephanie to call me as that not what she said to me. Which she did ensuring me she will do it free of charge
RI
Rebecca I's updateReviewer Update
13 Nov 2024, 10:25Why is she not responding to my emails because she knows what she promised so it need to be free of charge o did not do that poor installation
RI
Rebecca I's update13 Nov 2024, 10:25
Reviewer Update
Why is she not responding to my emails because she knows what she promised so it need to be free of charge o did not do that poor installation
RI
Rebecca I's updateReviewer Update
13 Nov 2024, 10:30The original installation always been outside it your people who did that installation knowing well the with time the sun will damage everything why should I pay for some so call expert technician from Vumatel or Britelinkmct that is why Stephanie told me she will left it up for free of charfe
RI
Rebecca I's update13 Nov 2024, 10:30
Reviewer Update
The original installation always been outside it your people who did that installation knowing well the with time the sun will damage everything why should I pay for some so call expert technician from Vumatel or Britelinkmct that is why Stephanie told me she will left it up for free of charfe