rF
rushanta F
1 reviews | Active since Jul 2024
05 Jan 2026, 14:29
Fiber installation disaster
Is there a reason why my fiber installation can never be completed? I have been calling Vuma, Mweb, and you guys repeatedly, and yet I get no answers. I was told two different times about the installation, and when I finally got hold of Vuma, I was told it would be done at half past two today. Why is there such a complete lack of communication? I honestly don’t understand why your technicians can just show up and schedule installations whenever it suits them, completely ignoring the time that works for me. This is extremely frustrating and unacceptable.
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BritelinkMCT's replyOfficial
21 Jan 2026, 14:58Hi Rushanta,
We sincerely apologise for the frustration and poor communication you’ve experienced; this is not the level of service we aim to provide. We are escalating this matter with both our internal team and Vuma to get clarity and provide you with a confirmed update as soon as possible.Thank you for your patience.
We sincerely apologise for the frustration and poor communication you’ve experienced; this is not the level of service we aim to provide. We are escalating this matter with both our internal team and Vuma to get clarity and provide you with a confirmed update as soon as possible.Thank you for your patience.
BritelinkMCT's reply21 Jan 2026, 14:58
Official
Hi Rushanta,
We sincerely apologise for the frustration and poor communication you’ve experienced; this is not the level of service we aim to provide. We are escalating this matter with both our internal team and Vuma to get clarity and provide you with a confirmed update as soon as possible.Thank you for your patience.
We sincerely apologise for the frustration and poor communication you’ve experienced; this is not the level of service we aim to provide. We are escalating this matter with both our internal team and Vuma to get clarity and provide you with a confirmed update as soon as possible.Thank you for your patience.