Disgruntled customer

I have experienced the worst customer sevice with this company. I had an agent (Sibongile Mnguni) call me at 06h55 in the morning then she sent an email 2 minutes later saying that she couldn't get a hold of me but she never even bothered to call me again during the day at normal working hours

I have been sending her emails since the 23rd of December with no feedback and their call centre line is not attended because one has to hold for a very long time even though they say you're second in the queue.

I have been calling Vodacom since the initial installation query started with them in October 2021 but I have had no joy ever since. This is really frustrating because no one seems interested in helping me resolve this.