BRITELINK MCT TERRIBE SERVICE

Hi Our internet has been down since 25th November 2023, reported to Webafrica. Britelink Mct has to re-install the cable, but of course they do not have the courtesy to contact me to tell me what is going on or when they are coming to re-install. I found out Britelink Mct is doing the work and called them. Thanks to a one fantastic operator, Mbasa, he ran to the installations department and let me know whats happening. One person at Britelink MCT who actually cares about customers. All people involved in planning installations should be sent for customer liaison and communication courses. All companies involved ie Webafrica, Vumatel and Britelink have absolutely no consideration for their clients. NO COMMUNICATION, YOU CANNOT CONTACT THEM I WONDER WHY, ABSOLUTELY NO UPDATES OR FEEDBACK. Vumatel is the only fibre provider in our area, I suppose thats why they really dont care. The City of Cape Town should re-consider, monopolies never benefit the public.