BriteLink : BAD BAD BAD BAD SERVICE!!!!

Hi I changed ISP and could not get a new line connected until technicians come through...loong story with previous ISP had not cancelled line, so no one could install....then come 1 May, finally all lines are cancelled and we can now install new line only on 23 May did I get a revert from Britelink, after supplying them with email address and 2 numbers where we can can be reached. Jabu Mfupane promised a technician to arrive 25 May No one arrived and no one bothered to give us feedback that no technician is coming anymore Followed up on the 26 May . No response Followed up daily and no response from Jabu Till 5 June he emailed to advise someone will be coming. On the 5th June , the technician does arrive but he states he was not needed here as the work needs to be done at the back office. Anyway, Jabu reverts to say account has been sent for activation. on the 6th June, I follow up with next steps, so I can get some type of timings (timings are never shared) On the 6th June, i am told line has been rejected by ISP. ISP disagrees and they have a tiff and ISP shows proof that line was not rejected on their end. No one says anything after that email. Until 9 June Teboho from Britelink responds saying ISP is not doing their job correctly and they didn't follow proper processes. this is all in one email with ISP and Britelink at each other like this.....nonetheless, I was glad i got a response and some progress Teboho advises Buhle to order new line Buhle responds 11 June to say line has been ordered. I followed up yesterday no response. I followed this morning , no response yet..... I see myself going in circles and the cost implications are frustrating me as hotspotting is not an easy exercise in todays economy Mind you , we have paid ISP in beginning of May already :((

I am in need of help please. CAuse continuing with a new infrastructure will not work as line has been ordered and we ont be able to move forward with new ISP either

Cry for help! I just need wifi please

PS - I have sent 48 emails since , to show how much I have been following up and how this is really causing me stress, that is unneccessary