Bad service from Britelink

I finally had my fibre line installed via Britelink after waiting 3months for it. After they had installed the line on Sunday 17th September 2017 the technician informed me that the line should be live by the next day sometime. I phoned Vumatel and also logged a ticket with them on the Monday night 18th of September 2017 who informed me the Britelink still has to do something to make the fibre line live. I phoned Britelink (Sharon) who then said a team has to come do something on the pole that I am linked to and I should follow up in 2days time. When I then phoned Vumatel today 21st September 2017 they said that there is no update made on Britelink side since 17th and I should phone Cindy at Britelink to follow up. I then Phoned Britelink and a very rude lady answered and I asked can I please speak to Cindy, she said okay hold and and transferred me. I waited about 5min after the phone was just cut off. I phoned again and waited about 10min for someone to answer my call but was cut off again just as someone answered. Britelink should stop taking on so many new jobs if they can not complete the current ones on time, this is getting rediculous.